Evanston Hospital - Endeavor Health
Cardiology • Evanston, IL
Ratings by platform
- Yelp: 2.6 out of 5 stars (Yelp) (129 reviews)
- Illinois Hospital Report Card (HCAHPS): 75% highly satisfied (inpatient survey) (N/A)
- Healthgrades: 69% patient experience rating (N/A)
What patients say
Patients praise
- Recognized for patient safety excellence
- Awarded among America's best hospitals in certain categories
- Routine services like mammograms often reported as satisfactory
Common complaints
- Long wait times in the emergency department
- Billing errors and insurance coding disputes
- Unprofessional or poor communication from administrative and billing staff
- Concerns regarding patient safety and care quality in specific medical procedures
In patients' words
"The Emergency Departmrnt at NorthShore University Hospital in Evanston, REMOVEDis so poorly managed that it borders on abusive. To wait six hours to see an MD is wrong."
— Better Business Bureau Customer Review"I had a terrible experience with their billing department. They billed the wrong code for my mammogram... it was an extremely unprofessional and terrorizing experience to scare a patient."
— Better Business Bureau Customer Review"Just because a hospital has very high ratings you need to use good sense when something isn't right."
— Yelp ReviewMore clinics in Evanston
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