M&C Children's Clinic
Pediatrics • El Paso, TX
Ratings by platform
- Healthgrades: 3.8/5 (22 reviews)
- Facebook: 88% recommend (33 reviews)
What patients say
Patients praise
- Pediatrician (Dr. Usen) is described as attentive, thorough, and great with children
- Some patients report positive experiences with the clinical care provided
Common complaints
- Staff incompetence and poor professionalism
- Long wait times
- Difficult scheduling and appointment processes
- Communication issues with office staff and management
- Hostile work environment reported by staff
In patients' words
"Dr. Usen is great. His staff however is incompetent. He has been my son’s pediatrician for 15 years. Today he’s losing 4 patients because I am no longer willing to tolerate his staff and the way they will force you to make several appointments to address a single issue."
— Healthgrades review for Dr. Stanley Usen"We love, Dr. Usen!! Best, most thorough exam from any Pedi... The waiting hours however are very long."
— Patient review for M & C Childrens Clinic PAMore clinics in El Paso
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Patients praise: Professional, kind, and respectful staff · High-quality, personalized, and effective physical therapy treatment.
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Patients praise: Availability of same-day appointments and walk-in services at various clinics · Providers who are attentive, thorough, and take time to listen to patient concerns.
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