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The Hospitals of Providence

Pediatrics • El Paso, TX

★★★★★4.8/5151 reviews across 5 platforms

Ratings by platform

  • WebMD Care: 5.0/5 (67 reviews)
  • Healthgrades: 4.7/5 (36 reviews)
  • Healthgrades: 4.6/5 (29 reviews)
  • Healthgrades: 4.9/5 (8 reviews)
  • Healthgrades: 3.8/5 (11 reviews)

What patients say

Patients praise

  • Many patients highly praise the medical expertise, care, and compassion of individual pediatricians
  • Some clinics are noted for thorough exams and helpful explanations of conditions
  • Availability of same-day appointments in some practices
  • Long-term trust established between families and pediatricians over many years

Common complaints

  • Poor customer service and rude administrative/front desk staff
  • Long wait times in office and on hold
  • Poor communication and lack of organization in office processes (e.g., records management)
  • Perceived arrogance or lack of attentiveness from specific providers

In patients' words

"Dr. Barney is another story, he is completely arrogant, no people skills and treats you as if you know nothing. Always takes 2+hours to see him."

— Paso Del Norte Pediatrics, P.A. - OpenGovNY/Review snippet

"Exceptional really doesn't begin to describe the level of their care! Dr. Rich and his team are there for your child; they are there for your family."

— Healthgrades Review for Dr. Nicolas Rich Jr

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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