Primary Care El Paso
Family Medicine • El Paso, TX
Ratings by platform
- Cloutly: 5.0/5
- Healthgrades: 1.0/5 (1 review)
What patients say
Patients praise
- Availability of same-day appointments and walk-in services at various clinics
- Providers who are attentive, thorough, and take time to listen to patient concerns
- Compassionate and professional clinical care from doctors and nurse practitioners
- Clean and well-organized office environments reported by some patients
- Convenience of bilingual staff and family-focused service models
Common complaints
- Long wait times, sometimes extending for hours before being seen
- Difficulty scheduling appointments, including unresponsiveness to online booking or phone requests
- Unprofessional, rude, or condescending behavior by front-office staff
- Inconsistent communication regarding prescription refills and pharmacy coordination
- Limited availability for sick visits despite same-day marketing claims
In patients' words
"Great clinic. Jose Ruiz, FNP-C, is an excellent provider who always takes the time to listen. The staff is great as well."
— LocalityBiz Review"absolutely horrible experience, always running out of my refills and meds. When I call for an appointment they never have anything available. had strep and they wanted me to wait over a week to be seen..."
— Healthgrades Review"Very insensitive, rude and condescending. Never answer calls or messages. Waiting 2.5 hours for a prescription unbelievable."
— Healthgrades ReviewMore clinics in El Paso
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