St. Louis Children's Hospital
Pediatrics • East Saint Louis, IL
Ratings by platform
- Birdeye (Emergency Room): 4.5/5 stars (1,180 reviews)
- U.S. News & World Report: 5/5 stars
What patients say
Patients praise
- Attentive and caring clinical and support staff (nursing, respiratory, dietary)
- High-quality, life-saving medical care reported by many families
- Comprehensive family involvement and clear communication in complex cases (e.g., surgeries)
- Effective use of updates and support resources like the Ronald McDonald House
Common complaints
- Billing and insurance issues, including split records and collections disputes
- Communication gaps between staff and families during emergencies or admissions
- Dissatisfaction with emergency room wait times and facility upkeep in some reports
- Experiences of feeling unheard or lacking clear answers regarding medical diagnosis/treatment
In patients' words
"This is a life-saving hospital. It deserves more than 5. The ENTIRE staff are friendly, helpful, & caring. My grandson was 2 months old when he was admitted to the CICU... I honestly can't think of anything negative to say about this hospital!"
— St. Louis Children's Hospital Patient Review"...my husband changed jobs and insurances. We began receiving bills from REMOVED, REMOVED and Children's Hospital. Some bills were in my name and some were in my husband's... we could not keep straight which bills were for which medical systems... When I called to make payment arrangements I was told it was already with the collection agency."
— BBB Complaint regarding BJC HealthCare/Children's Hospital BillingMore clinics in East Saint Louis
East St. Louis
Patients praise: Compassionate, attentive, and knowledgeable care from specific providers and nurses · Helpful and friendly staff in certain departments.
St. Louis OBGYN Professionals— Call 314-842-0340 for Consultation!
Patients praise: Staff are described as friendly, caring, and professional · Doctors are frequently praised for good bedside manner, being informative, and compassionate listening.
There are six ArchWell Health centers in St. Louis
Patients praise: Patients describe very friendly staff and good bedside manner · Multiple reviews mention being seen promptly with little/no wait and providers explaining well.
State Street Primary Care Clinic & Doctor's Office in East St. Louis, IL
Patients praise: Initially positive experiences with personalized care · High aggregate rating reported on some review platforms.
East St. Louis - SIHF Healthcare
Patients praise: Knowledgeable, caring, and thorough physicians with strong bedside manner · Staff is often described as kind, professional, and supportive.
Comparing your options?
Browse other Pediatrics clinics, or filter by state and specialty to compare patient ratings.