Familia Dental East St. Louis | Your Community Dentist
Dentistry • East Saint Louis, IL
Ratings by platform
- dentistoffices.com: 3/5 (8 reviews (on this specific platform))
- PissedConsumer: 1.7/5 (Not explicitly stated (aggregated))
What patients say
Patients praise
- Some individual dental staff members are viewed positively by some patients
- Provides services to patients using specific dental insurance plans that may be limited elsewhere
Common complaints
- Chronic scheduling issues, including last-minute cancellations, long wait times, and difficulty booking timely appointments
- Reports of unprofessional, rude, or disrespectful office staff behavior
- Concerns regarding the cleanliness and hygiene of the facility
- Allegations of unnecessary or aggressive treatment plans (e.g., unnecessary extractions) potentially linked to billing practices
- Difficulties with communication, such as unreturned calls and failed notification of cancellations
In patients' words
"Love my dentist but the scheduling is a disaster here. I've went to my scheduled appointments to be seen hours later. Don't have time to sit at the office all day."
— Yelp review"Substandard care, filthy environment and long waits even with an appointment. ... It was attempted insurance fraud and a money grab. Do not trust these people."
— Yelp review"They keep on making excuses a few times and not started on my dentures and keep on trying to reschedule me ,when it gets to my appointment date ... the front desk clerks are full of younger women maybe in their 20's or 30' act unprofessional and I asked them about my appointment and they looked at me strange..."
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