St. Louis Behavioral Medicine Institute: Home
Behavioral Health • East Saint Louis, IL
Ratings by platform
- Birdeye (Chesterfield Office): 2.2 out of 5 stars (48 reviews)
What patients say
Patients praise
- Some staff and individual providers are described as professional, friendly, or helpful
Common complaints
- Difficulty contacting the office via phone, including long wait times and failure to return calls
- Issues with billing practices, including charges for missed appointments (even when sick) and unauthorized charges
- Frustration with appointment scheduling and rescheduling processes
- Concerns about patient care and feeling dismissed by staff or providers
In patients' words
"If you get referred here ask for another referral. They will blow you off when you are in crisis and not give you an appointment for over a month even though you are an established patient. When you call all my wait times have been …"
— FindRecoveryCenter.com"I tried calling multiple times to reschedule my appointment but there is never anyone to pick up the phone at the front desk. The last time I called they picked up and I cancelled, but it was apparently within 24 hours so they charged me $80... This business is horrible."
— Birdeye (Chesterfield Office) reviews"Counselor Kent Newcome was friendly and helpful but the billing office continues to charge my credit card for appointments that never took place. $150 so far. And they've ignored requests to refund the money."
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