Urgent Care - Optum serving Downey, CA - FindHelp.org
Urgent Care • Downey, CA
Ratings by platform
- Solv: 1.0/5.0 (3 patients (Solv))
- BDIR: 2.6/5.0 (22 reviews)
- Google My Business: 2.7/5.0 (27 reviews (Google My Business))
- Apple Maps/Yelp integration: 2.5/5.0 (67 reviews)
What patients say
Patients praise
- Some patients report organized facility environments
- Specific staff members occasionally recognized for caring or attentive service
Common complaints
- Long wait times and difficulty reaching the office by phone
- Poor customer service and unprofessional/dismissive staff interactions
- Concerns regarding administrative errors, such as appointment/referral issues
- Perceived lack of patient care or neglect
In patients' words
"Have COVID symptoms. Called to find out about testing service, was on phone over 1/2 hr, they never answered…shows total disregard for patients! I guess they’re too busy having breakfast!"
— Solv patient review"Horrible service! These people don't care about the patient. Have been waiting for a referral for months and nothing! Can not get ahold of anyone and when you do the call disconnects."
— Apple Maps/Yelp reviewMore clinics in Downey
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