Urgent Care at Orchard Medical Offices - Kaiser Permanente
Urgent Care • Downey, CA
Ratings by platform
- Birdeye (Google): 4.1/5 (198)
- Yelp: 2.5/5 (~240-250)
- SolvHealth: 2.5/5 (2)
What patients say
Patients praise
- Professional and attentive staff in some interactions
- Quick service for certain patients
- Some patients feel comfortable and well-treated by specific medical personnel
Common complaints
- Long wait times for patients
- Reports of dismissive or unhelpful medical staff/doctors
- Difficulty reaching/scheduling appointments or communicating with the office
- Parking availability issues
- Facility cleanliness concerns
In patients' words
"I don’t understand all the complaints about wait times, this is urgent care, and some waiting is expected no matter where you go. ... once I was seen, the staff here were professional, caring, and attentive."
— LocalityBiz User Review"Worst patient service EVER. Visited this urgent care about 2 weeks ago. I’m pregnant with light spotting, came in, payed co payment, waited 4 hours to be seen, for the doctor to tell me they couldn’t do much about it, that I had to go straight to the ER."
— Unilocal User Review"When you think of a Dr you think of someone compassionate, loving, caring , and HELPFUL. “DR” Aguilar is non of those things. I had the pleasure of seeing her in urgent care and she was dismissive and hurtful."
— Birdeye User ReviewMore clinics in Downey
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