West Oaks Senior Care & Rehab Center - NexCare Health Systems
Skilled Nursing and Rehabilitation • Detroit, MI
Ratings by platform
- Medicare.gov (via NursingHomeReport.org)": 5 out of 5 overall rating (as of June 2025)" (Highly polarized feedback")
- Senior Care Report Card": 82/100 (Safety Score)" (Not explicitly specified")
What patients say
Patients praise
- Recent management efforts cited as improving cleanliness and atmosphere
- Some positive feedback on staff attentiveness under current management
- Friendly atmosphere described in older reviews
Common complaints
- Chronic understaffing, particularly during nights and weekends
- Slow response times for call lights
- Inconsistent hygiene and cleanliness in patient rooms
- Reports of rude or unprofessional staff behavior
- Past deficiencies in fire safety, infection control, and nursing oversight
In patients' words
"West Oaks Senior Care & Rehab Center receives highly polarized feedback, with recent reviews highlighting significant improvements in cleanliness and staff attentiveness under current management. However, long-standing concerns regarding chronic understaffing, slow response times, and inconsistent quality of care persist..."
— EveryPlace (Aggregated Review Summary)""West Oaks Senior Care & Rehab Center has a friendly atmosphere, and all the people are nice. It is a good place. The staff is very positive, interactive, and..."
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