Henry Ford Health
Chronic Disease Management • Detroit, MI
Ratings by platform
- EPIC Health: 5/5 (617 reviews)
What patients say
Patients praise
- High appreciation for physicians who actively listen, show empathy, and explain medical conditions clearly
- Convenience of services such as on-site transportation, telehealth, and quick messaging responses
- Strong coordination of care for patients with multiple chronic conditions
- Clinical expertise and personalized attention for elderly patients and complex health issues
Common complaints
- Transportation barriers and lack of reliable transit leading to missed appointments
- Inconsistent administrative and front-desk service, including rudeness or difficulty with scheduling
- Long wait times and concerns regarding staff professionalism at some locations
- Financial strain and anxiety caused by transportation needs for chronic care
In patients' words
"He's care's about your health he ask you about your follow ups about your health concerns and he listens to me and answers all my questions concerning my health"
— Patient review of Dr. Kevin I Frankel"Between 15% and 20% of patients a month will miss, or they’ll come a few days later because their transportation didn’t make it on time, or the bus didn’t arrive, or their ride couldn’t pick them up."
— Staff member at JAR Primary Care and Wellness"The medical team can be superb, but the front-end experience is not uniformly reliable. The principal drawbacks lie with reception and perceived ethics variances."
— Summary of reviews for Mercy Primary Care CenterMore clinics in Detroit
JAR Primary Care and Wellness
Patients praise: attentive, caring, and professional medical providers at some locations · clean facilities reported in some clinics.
ATI Physical Therapy
Patients praise: Knowledgeable, friendly, and professional staff · Welcoming, supportive, and family-like atmosphere.
Women's Health | Henry Ford Health - Detroit, MI
Patients praise: Providers are often described as compassionate, kind, and good listeners · Highly rated individual physicians, nurse midwives, and physician assistants for OB/GYN and women's health services.
Primary Care | Henry Ford Health - Detroit, MI
Patients praise: High ratings for individual physicians, often averaging 4.8 to 5.0 stars · Patients appreciate the quality of care provided by doctors, nurses, and clinic staff.
Henry Ford Pediatrics
Patients praise: Attentive, caring, and professional doctors who listen to patient and parent concerns · Excellent communication skills and ability to explain medical information clearly.
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