Detroit clinic battles chronic disease as transport issues persist
Chronic Disease Management • Detroit, MI
Ratings by platform
- Birdeye/Google: 4.5/5 (152)
- Birdeye/Google: 4.7/5 (204)
- Birdeye/Google: 4.5/5 (56)
- Wanderlog: 4.1/5
- Birdeye/Google: 2.4/5 (43)
What patients say
Patients praise
- attentive, caring, and professional medical providers at some locations
- clean facilities reported in some clinics
- quick service and low wait times at specific health centers
- welcoming atmosphere towards specific communities like the LGBTQ+ population at certain clinics
Common complaints
- missed or rescheduled appointments due to lack of transportation
- anxiety and stress related to coordinating medical travel
- financial strain from rideshares and cost of transit
- unprofessional staff behavior or negative attitudes at some clinics
- inefficient administrative processes such as appointment errors or lost medical records
- long wait times for appointments
In patients' words
"Between 15% and 20% of patients a month will miss, or they’ll come a few days later because their transportation didn’t make it on time, or the bus didn’t arrive, or their ride couldn’t pick them up."
— Staff member at JAR Primary Care and Wellness, via USC Center for Health Journalism"Horrible place, terrible racist staff... this place is a nightmare avoid at all costs."
— Patient review for Wayne Health Detroit Mack Health Center, via Birdeye"Dr Green is amazing! Love that he listens and actually cares about his patients and his receptionist is so down for the team! She's really cool and down to earth."
— Patient review for Dr. Sophie Womack Health Center, via BirdeyeMore clinics in Detroit
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