Regency Heights Nursing and Rehab Center - Ciena Healthcare
Skilled Nursing and Rehabilitation • Detroit, MI
Ratings by platform
- Google Reviews: 3/5 (Overall CMS Rating) (124 (Google Reviews))
- Nursing Home Site: 2.71/5 (Aggregate User Ratings)
What patients say
Patients praise
- clean environment reported by some families
- in-house dialysis services
- attentive therapy staff mentioned in some reviews
Common complaints
- allegations of neglect and poor hygiene (e.g., soiled linens, lack of bathing)
- unresponsiveness to call lights and patient needs
- medication management errors and delays
- difficulty communicating with staff and obtaining responses
- recurring issues with food safety and building maintenance
In patients' words
"Regency Heights-Detroit receives highly polarized feedback, with many families praising the facility's cleanliness, in-house dialysis services, and attentive therapy staff. However, a significant number of critical reviews allege serious neglect..."
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