MercyOne Urgent Care and Convenient Care
Urgent Care • Des Moines, IA
Ratings by platform
- Birdeye/Google aggregate for Pediatric Urgent Care: 3.6/5 (26 reviews)
- Birdeye for East Village Urgent Care: 2.5/5 (77 reviews)
What patients say
Patients praise
- Compassionate and skilled pediatric providers
- Convenient location and extended hours
- Generally high-quality care from doctors and nurses when seen
Common complaints
- Rude or unprofessional front desk and administrative staff
- Confusion over walk-in policies and appointment requirements
- Long wait times even with appointments
- Frustration with billing and insurance procedures
- Staffing concerns and organizational issues
In patients' words
"Dr. Eldadah is the only person in the entire office with any ounce of common sense or compassion... The entire staff is rude and so unorganized."
— Birdeye review"I would not recommend this place for any of your health needs. Unprofessional staff, unwelcoming atmosphere."
— Birdeye review"I've been coming here for years. Nowhere else have I encountered a FULL staff of happy, kind, and compassionate folks."
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