MercyOne Ruan Neurology Care
Neurology • Des Moines, IA
Ratings by platform
- Birdeye: 2.9 out of 5 stars (179 reviews)
- Birdeye (alternate listing): 2.1 out of 5 stars (131 reviews)
- Ratings.MD (Provider-specific aggregate): 4.8 out of 5 stars (2,677 verified ratings)
What patients say
Patients praise
- Compassionate and knowledgeable providers
- Clear explanations of diagnoses and treatments by some clinicians
- Effective management of chronic neurological conditions (e.g., MS, Parkinson’s, migraines)
- Helpful and collaborative approach reported by many patients
Common complaints
- Long wait times when calling the office
- Difficulty getting timely responses to messages or test results
- Some patients feel rushed during appointments
- Inconsistent communication regarding follow-up and testing
In patients' words
"Dr. Jacoby is an amazing doctor, however the office staff is terrible. Every single tine you call in, you are on hold no less than 12 minutes."
— Yelp"When calling in to the office you have a good 30 minutes on hold to only be able to leave a message and it may not get a response. The emails sent in follow my health have taken up to two weeks to get a response."
— MercyOne patient survey/reviewMore clinics in Des Moines
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