Carrell Clinic - Experience. Excellence. | Carrell Clinic
Orthopedics • Dallas, TX
Ratings by platform
- Trustburn: 4.2/5 (124)
- Yelp/MapQuest: 3.0/5 (104)
What patients say
Patients praise
- High quality of care from certain specialized physicians
- Successful surgical outcomes for complex procedures
- Compassionate and professional behavior from specific doctors
Common complaints
- Poor customer service and administrative support
- Difficulty with scheduling and communication/follow-up
- Perceived lack of care or attention from some staff
- Billing issues and complaints about fees for services not rendered
- Long wait times for appointments
In patients' words
"Drs. I saw care for their patients but are clearly overloaded. Administration and support staff are disorganized and non-communicative in providing follow up."
— Yelp review via MapQuest"The office staff is mostly rude and uncaring after they get your money and can take weeks to resolve issues once you bring them to their attention."
— Trustburn review"At my young age of 72 having a spine surgery... Dr. William Robinson of Carrell Clinic made me feel confident that it's a risk worth taking."
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