Urgent Care - Cayuga Health
Urgent Care • Cortland, NY
Ratings by platform
- Google Reviews: 3.3 out of 5 stars (203 reviews)
What patients say
Patients praise
- Convenient location and consistent daily operating hours
- Professional and compassionate demeanor from some medical staff and providers
- Clean and well-organized facility environment
- Helpful option when primary care is unavailable or after-hours care is needed
Common complaints
- Long wait times, especially during busy periods
- Reports of rude or dismissive staff and providers
- Concerns regarding billing practices and high costs for minor treatments
- Dissatisfaction with treatment outcomes or perceived lack of thorough care
- Issues with front desk communication and scheduling processes
In patients' words
"Dr Chang, Nurse Shane and Nurse Shannon are all so compassionate. They are knowledgeable and thorough. We got in and out in a timely fashion. Clean and organized. Highly recommend this place."
— Patient review via beautihost.com"I would give this place a -1. They treat patient that don’t feel well horribly. They make them wait hours especially college students who don’t have that type of time to wait."
— Patient review via SolvHealth"On the bill was an item listed at $312. It was for a small quantity of numbing gel. ... 'She said ‘no, that’s the correct price.’ and I said, ‘human being to human being, can you believe that really is the correct price?’ She said, ‘Well, I can’t comment on that.’'"
— FingerLakes1 report on patient billing complaintMore clinics in Cortland
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