Guthrie Medical Group - Cortland (Preferred) - Quest Diagnostics
Laboratory Services • Cortland, NY
Ratings by platform
- ComplaintsBoard: 1.3/5 (7 reviews and 492 complaints)
- Facebook (Guthrie Cortland Medical Center): 58% recommend (68 reviews)
What patients say
Patients praise
- Professional and kind staff in specific instances
- Efficient service reported at some locations
Common complaints
- Long wait times
- Difficulties with automated systems and lack of human interaction
- Confusing billing processes and billing errors
- Poor customer service and unhelpful staff responsiveness
In patients' words
"Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the service, citing issues with poor logistics, long wait times, and a general lack of regard for patient time."
— Trustpilot review summary"Quest Diagnostics has an overall reputation rating of 1.3/5 based on 7 reviews and 492 complaints, indicating that the majority of patients are dissatisfied with diagnostic services."
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