Novant Health - Urgent Care in Concord, NC
Urgent Care • Concord, NC
Ratings by platform
- Zocdoc: 4.3/5 (40)
- GoHealth UC official site: 5-star (general description) (Over 3,000)
What patients say
Patients praise
- Efficient online appointment scheduling and check-in processes
- Clinical competence and thoroughness of medical providers and nursing staff
- Cleanliness and welcoming environment of the facility
- Timely treatment for acute issues such as injuries and infections
- Compassionate care that makes patients feel comfortable and heard
Common complaints
- Extended wait times even with appointments
- Difficulty reaching staff via phone for administrative/billing inquiries
- Concerns regarding provider bedside manner and diagnosis accuracy in isolated instances
- Requirements to keep a credit card on file regardless of insurance status
In patients' words
"Awesome group and I highly recommend them. Staff was super nice and Dr. Wagner was Fantabulous."
— GoHealth UC official site"Worst Experience Ever... The doctor then said she had to go on lunch before she see her and it then added another 20 minutes... she didn’t do much but claim my mom didn’t have an infection and gave her the wrong diagnosis..."
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