Our Concord Gateway Urgent Care Center in CA - Concentra
Occupational Health • Concord, CA
Ratings by platform
- Birdeye: 3.5/5 stars (1,213 reviews)
- Yelp: 1.4/5 stars (92 reviews)
- UrgentCareMap: 3.6/5 stars (1,087 reviews)
- UrgentCare Directory: 3.5/5 stars (877 reviews (Google))
What patients say
Patients praise
- Efficiency in handling workers' compensation cases and drug screenings
- Some staff members are described as helpful and kind
- Clean and organized environment
Common complaints
- Long wait times, sometimes exceeding 3 hours
- Perceived unprofessional or uncaring attitude among some staff and physicians
- Inconsistent patient care experience
In patients' words
"Well I found out why it's rated so low, over 3 hours to be seen. The Dr Matthew Dong was horrible and acted like he didn't even care or want to see me."
— Apple Maps/Yelp user review"Super nice staff! They heard about my situation and cared and they even explained the procedures about what they were going to do and on top of that gave me snacks!!"
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