John Muir Health
Behavioral Health • Concord, CA
What patients say
Patients praise
- Staff praised for kindness, compassion, professionalism, and dedication
- Reports of life-changing outcomes and sustained recovery
- Strong sense of community, peer support, and understanding environment
- Availability of structured therapeutic activities and practical tools for recovery
Common complaints
- Reports of abrupt facility closures leading to abandonment of patients and denial of medical records
- Concerns regarding affordability, insurance coverage, and communication about costs
- Occasional complaints about facility cleanliness, privacy, and leadership changes
- Mixed experiences regarding staff engagement, including reports of counselors rarely meeting with patients in some programs
- Some reports of lack of professional support or therapeutic engagement in specific programs
In patients' words
"Investigators... accused the company of abandoning patients and denying access to their medical records."
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