Partial Hospitalization & Intensive Outpatient Programs
Behavioral Health • Concord, CA
Ratings by platform
- StartYourRecovery.org (Concord Metro Treatment Center): 4 out of 5 stars (aggregated) (25 reviews)
- StartYourRecovery.org (Avenues Recovery Center): 5 out of 5 stars (aggregated) (220 reviews)
- Best-Rehabs.com (Concord Hospital): Mixed (2-5 star range) (Small sample size (approx. 2-3 reviews))
What patients say
Patients praise
- Staff praised for kindness, compassion, professionalism, and dedication
- Reports of life-changing outcomes and sustained recovery
- Strong sense of community, peer support, and understanding environment
- Availability of structured therapeutic activities and practical tools for recovery
Common complaints
- Reports of abrupt facility closures leading to abandonment of patients and denial of medical records
- Concerns regarding affordability, insurance coverage, and communication about costs
- Occasional complaints about facility cleanliness, privacy, and leadership changes
- Mixed experiences regarding staff engagement, including reports of counselors rarely meeting with patients in some programs
- Some reports of lack of professional support or therapeutic engagement in specific programs
In patients' words
"Life changing experience and amazing staff!"
— Concord Metro Treatment Center Review"The staff are wonderful and very caring and involved in each person’s recovery."
— Avenues Recovery Center Review"Investigators... accused the company of abandoning patients and denying access to their medical records."
— Concord Monitor report on PMC Medical Group/R.O.A.D. to a Better LifeMore clinics in Concord
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