Psychiatry & Counseling in Concord
Mental Health • Concord, NC
Ratings by platform
- Rehab.com (Atrium Health Behavioral Health): 3.05/5 (73)
- Birdeye (Concord Behavioral Health, LLC): 3.0/5 (29)
- WebMD (Dr. William Lay): 2.0/5 (13 ratings (with 3 written reviews))
- Vitals (Dr. James C. Pryor): 2.3/5 (6 ratings (with 2 written reviews))
What patients say
Patients praise
- Some individual providers are reported to be professional and caring by certain patients
- Access to mental health services for conditions like anxiety, depression, and mood disorders
Common complaints
- Difficulties with administrative tasks and communication, such as long hold times, unreturned messages, and difficulty scheduling appointments
- Concerns regarding unprofessional behavior, lack of compassion, or condescending attitudes from certain providers
- Issues with billing practices, including mandatory credit card policies and unexpected fees
- Concerns about medical care continuity, including abrupt dismissals from practices and challenges with prescription refills
In patients' words
"This office is entirely too busy to offer compassionate care. Save your time and find a different office/doctor for your child. Treated like a number and not a human."
— Rehab.com review for Atrium Health Behavioral Health"I literally have been seeing the same doctor for 4 years and in spite of the reviews things were fine until the last year. I messaged my doctor on MyChart, which seems to be the only way I can get a hold of someone to make an appointment, my messages went unanswered for months."
— LocalityBiz review for Novant Health Psychiatry"It is unacceptable that patients, particularly those receiving psychiatric care and who are insured, are required to jump through hoops just to obtain basic support for appointment or billing issues."
— LocalityBiz review for LifeStance Therapists & Psychiatrists"Dr. Lay was very harsh with me and he asked me questions that made no sense... he was very arrogant with me and did not help me one bit."
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