Primary Care - The Ohio State University Wexner Medical Center
Primary Care • Columbus, OH
Ratings by platform
- Ohio State Primary Care – General Internal Medicine Outpatient Care (Dublin): 4.8/5 (180 reviews)
- Ohio State Primary Care – Family Medicine Outpatient Care (Upper Arlington): 4.3/5 (58 reviews)
- OSU Family Practice (Gahanna): 2.6/5 (13 reviews)
- U.S. News & World Report (Overall Patient Experience Score): 3/5
What patients say
Patients praise
- Highly qualified and knowledgeable medical staff and physicians
- Prompt and efficient service in some locations
- Kind, smiling, and professional office staff observed by many patients
- Strong patient-doctor relationships described as trusting and caring
Common complaints
- Concerns regarding communication with providers, including perceived lack of listening and empathy
- Dissatisfaction with medication management or abrupt changes to prescriptions
- Administrative and billing issues, including unresolved billing errors
- Reports of dismissive bedside manner from some staff members
In patients' words
"Dr. Nguyen is an amazing doctor! She listens attentively, cares, and makes decisions as needed. I would not trust anyone else with my care. The office staff is always kind, smiling, and professional!"
— Patient Review for Dublin location"I'm very pleased with the medical staff, but due to a lack of competence on behalf of the billing department... I will not be returning and will seek another physician."
— Patient Review for Gahanna location"If I could give 0 stars I would. I highly recommended not going to this site if you want a provider to actually listen and care about your concerns."
— Patient Review for OSUVMCMore clinics in Columbus
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