Eye Doctor near Colonial Heights, VA Colonial Heights - MyEyeDr.
Optometry • Colonial Heights, VA
Ratings by platform
- ComplaintsBoard: 1.8 out of 5 stars (company-wide, ComplaintsBoard) (13 reviews and 20 complaints analyzed (company-wide))
What patients say
Patients praise
- knowledgeable and thorough optometrists
- helpful and kind staff members who explain procedures clearly
- efficient appointment waitlisting process
Common complaints
- scheduling and appointment cancellations due to staffing issues
- defective lenses requiring multiple replacements
- general dissatisfaction with customer service and communication across locations
- unresolved complaints regarding product and service quality
In patients' words
"All of the staff here were very helpful and the Dr. is exactly what I want in a Dr. she's able to explain anything you neeed explained and she's very kind and patient."
— Yelp/MapQuest/Yahoo Local"I asked to be wait listed for an earlier appointment, and they got me an earlier appointment. However, they called not even 2 hours before the appointment to cancel due to staffing."
— MapQuest (User Review)"The optometrist is very good. The service, not so much. There was a defect in the lenses when first received. They replaced them 5 times before they got it..."
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