Chico Outreach Clinic - Sutter Health
Urgent Care • Chico, CA
Ratings by platform
- Comparably: 3 out of 5 stars (overall product quality) (12 customer reviews (general Sutter Health))
What patients say
Patients praise
- Recognition for outstanding patient satisfaction in specific clinical settings
- Some positive reports regarding individual physician care
Common complaints
- Concerns regarding billing practices and unexpected costs
- Reports of administrative issues, including scheduling delays and unverified insurance authorizations
- Negative feedback regarding staff communication and perceived ineptitude
- Low Net Promoter Score (NPS) and mixed sentiment in online review platforms
In patients' words
"BADLY OVERPRICED, they charged $650 just for new patient registration + cost of visit, total $1000 just for one simple doctor appointment"
— Better Business Bureau (BBB) Review"My issue is with their billing and scheduling. I had a CT scan that their staff did not verify my health insurance and just assumed that they would not have to do pre authorization."
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