Franciscan Health
Urgent Care • Chicago Heights, IL
Ratings by platform
- MedicalRecords.com: 2.3/5 (148 reviews)
- Illinois Hospital Report Card / CMS Surveys
What patients say
Patients praise
- Nurses taking time to communicate well in some instances
- Professional and friendly therapy team experiences
- Quick response to phone inquiries in specific departments
Common complaints
- Long emergency department wait times
- Communication issues between staff and patients
- Difficulty reaching staff via phone
- Reports of rude or unhelpful front-desk/administrative personnel
- General patient dissatisfaction with hospital-based services
In patients' words
"My experience at the Olympia Fields emergency room was awful, to say the least... We signed the paperwork, and we STILL were waiting to be seen for over 4 hours."
— MedicalRecords.com"Went to urgent care this morning. They referred me to the ER. Was triaged two plus hours ago and still waiting. So frustrating."
— HospitalStats.org"Amazing therapy team, friendly and professional!!!"
— BirdeyeMore clinics in Chicago Heights
Specialty Physicians of Illinois
Patients praise: Quality of care and providers who explain care/tests well (examples in reviews). · Patient-reported attentiveness/concern and professional, patient-focused clinicians..
Midwest Express Clinic
Patients praise: Convenience as a faster alternative to emergency rooms · Friendly, compassionate, and attentive clinical staff (nurses/PAs/doctors).
ASG Foot & Ankle
Patients praise: Efficient and swift resolution of foot/ankle issues · Professional and empathetic bedside manner of specific physicians (e.g., Dr. Shauger).
Chicago Allergy & Asthma
Patients praise: exceptional care and professionalism of the doctor · thorough explanations by staff.
Kidney Care Center
Patients praise: positive patient feedback for specific Kidney Care Center (KCC) locations citing caring and knowledgeable staff · the Kidney Care Center organization reports an active effort to monitor and enhance patient experience through online reputation management.
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