Franciscan Alliance Facility Created To Serve Changing ...
Urgent Care • Chicago Heights, IL
Ratings by platform
- MedicalRecords.com: 2.3 out of 5 stars (148 reviews)
- Birdeye (Outpatient Therapy): 3.3 out of 5 stars (7 reviews)
- Illinois Hospital Report Card / CMS Surveys: 53%–59% of patients would definitely recommend the facility (N/A (based on national standardized survey))
What patients say
Patients praise
- Nurses taking time to communicate well in some instances
- Professional and friendly therapy team experiences
- Quick response to phone inquiries in specific departments
Common complaints
- Long emergency department wait times
- Communication issues between staff and patients
- Difficulty reaching staff via phone
- Reports of rude or unhelpful front-desk/administrative personnel
- General patient dissatisfaction with hospital-based services
In patients' words
"My experience at the Olympia Fields emergency room was awful, to say the least... We signed the paperwork, and we STILL were waiting to be seen for over 4 hours."
— MedicalRecords.com"Went to urgent care this morning. They referred me to the ER. Was triaged two plus hours ago and still waiting. So frustrating."
— HospitalStats.org"Amazing therapy team, friendly and professional!!!"
— BirdeyeMore clinics in Chicago Heights
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