MGH Chelsea Community Health Center
Specialty Care • Chelsea, MA
Ratings by platform
- Birdeye/Yelp/MapQuest: Approximately 3.0 out of 5 stars (~9-31 reviews (varies by platform))
- Apple Maps: 2.6 out of 5 stars (Not explicitly stated)
What patients say
Patients praise
- Some patients report positive experiences with specific doctors and nurses, describing them as caring and professional
- Instances of efficient and sensitive emergency treatment for some patients
- Examples of thoughtful and unhurried care from certain urgent care clinicians
Common complaints
- Dissatisfaction with administrative processes, including referral entry and appointment scheduling
- Reports of rude or uncompassionate staff behavior, particularly in specific departments like immigration medicine and urgent care
- Complaints regarding billing practices and high charges for services received
- Frustration over difficulty reaching departments by phone or getting return calls
In patients' words
"The staff is incredibly incompetent and lazy, especially in the immigration medicine section."
— LocalityBiz/Online Review"I've been going to the center close to 5 years. I like my doctor and find her very caring and professional. Her nurse is a lot of help..."
— MapQuest/Yelp Review"Horrible Billing Practices - Proceed with Extreme Caution... I feel I was misled by the billing department."
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