Beth Israel Deaconess Medical Center – Chelsea
Specialty Care • Chelsea, MA
Ratings by platform
- Yelp (for Urgent Care): 4.4 out of 5 stars (54 ratings)
What patients say
Patients praise
- High quality of care provided by doctors and nurses
- Helpful and kind medical staff during direct patient care
- Clean, well-maintained facility
- Convenient location for multiple medical services and specialists
- Positive experiences with specific urgent care and prenatal services
Common complaints
- Long wait times, both in-office and on the phone
- Reports of rude, dismissive, or unprofessional front desk and nursing staff
- Difficulty scheduling appointments, particularly for specific departments like OBGYN
- Poor communication regarding appointment delays
In patients' words
"They provide exceptional service at the Urgent Care in Chelsea BIDMC. They were very caring and spent a long time with me. Dr. Balsari provide excellent care and the nurse was very nice."
— A Better Place Reviews"The wait is ridiculous; both in the office and on the phone. And when you finally get an answer, they are so rude and dismissive and hang up so fast after you spent 30 minutes on hold."
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