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Family Medicine in Chelsea, MA - Primary Care | Physicians logo

Family Medicine in Chelsea, MA - Primary Care | Physicians

Specialty CareChelsea, MA

★★★★★4.8/549 reviews across 3 platforms

Ratings by platform

  • Mass General Brigham (Dr. Madhuri Preeti Rao): 4.8/5 (85 ratings) (20 reviews)
  • Mass General Brigham (Dr. Peter M Grinspoon): 4.9/5 (60 ratings) (15 reviews)
  • Mass General Brigham (Dr. Krystal W Savice): 4.6/5 (70 ratings) (14 reviews)

What patients say

Patients praise

  • Highly rated physicians who are professional, caring, and thorough
  • Effective communication and quick response times via patient portals
  • Good overall quality of care for medical procedures and health management
  • Bilingual providers available

Common complaints

  • Long wait times in office and on the phone
  • Difficulty scheduling appointments
  • Reports of rude, dismissive, or unprofessional front desk and nursing staff
  • General organizational issues

In patients' words

"Well, he's the best primary care doctor I've ever been assigned. I wouldn't trade him for anything, and the care from the staff at Mass General Hospital is incomparable to that of other hospitals."

Mass General Brigham Review

"I have dealt with this clinic for many years and overall? Simply unprofessional rude people. Sometimes you will get a decent front staff or a nurse but generally, they are rude and unprofessional."

LocalityBiz Review

"I'm very happy that Dr. Savice is my new PCP. I have seen her a couple times now and she is very attentive and caring."

Mass General Brigham Review

"Every time I’d ask they would say I’m next then take 4 more people before me. Severely unorganized and inconsiderate."

LocalityBiz Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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