Orthopedic Services - Brooks-TLC Hospital System, Inc.
Orthopaedic Surgery • Chautauqua, NY
Ratings by platform
- U.S. News & World Report: 3 out of 5 stars (Patient Experience)
- Healthgrades: 59% recommendation rate
- Facebook: 64% recommendation rate (57 reviews)
- CareTransparency.org (Patient Satisfaction Score): 87/100
What patients say
Patients praise
- Positive experiences specifically reported for orthopedic surgeries, including hip replacements and discectomies
- Appreciation for having specialized orthopedic surgical capabilities available locally in Chautauqua County
- Specific mentions of surgeon competence, humor, and effective communication in orthopedic contexts
- Overall hospital patient satisfaction scores in some surveys fall within moderate to acceptable ranges (e.g., 62-64% recommendation rate)
Common complaints
- Concerns regarding staff communication and responsiveness in the ER
- Reports of perceived condescending or dismissive bedside manner from some providers
- Frustration with long wait times and perceived lack of urgency for certain conditions
- General patient dissatisfaction regarding perceived quality of care, specifically in non-orthopedic contexts
- Challenges regarding access to local specialty services due to hospital resource shifts (e.g., maternity unit closures)
In patients' words
"My quality of life has improved significantly and my recovery went very well... Dr. Shephard’s sense of humor eased my nerves. I recommend him and already gave a coworker his office number!"
— Patient testimonial regarding hip replacement at Brooks-TLC"After seeing Dr. Kukreja, I had a Lumbar Discectomy within a month... I was walking the day after my surgery, pain-free. His care and expertise made all the difference."
— Patient testimonial regarding orthopedic surgery at Brooks-TLC"This hospital is absolutely disgusting with how they treat their customers... the staff was literally sitting around joking barely doing their job."
— Negative review regarding ER experienceMore clinics in Chautauqua
Lakeshore Orthopedics & Sports Medicine
Patients praise: High praise for surgical outcomes and professional expertise, particularly for Dr. Fitzgerald and Dr. Mata · Supportive and knowledgeable office staff noted in some positive reviews.
Dr. Brian A. Mata, MD - Jamestown, NY - Orthopedic Surgery
Patients praise: Courteous/professional staff and good bedside manner · Explains conditions/treatment options clearly; listens to questions.
Optum Ear, Nose and Throat (Otolaryngology) - Glen Cove, NY
Patients praise: Professional, caring, and thorough medical staff · Clear explanations of conditions and treatments.
North Chautauqua Dental: Homepage
Patients praise: Friendly, helpful, and personable staff · Modern, clean, and high-tech facility.
Chautauqua Medical Aesthetics and Client-Centered Care
Patients praise: Professional, friendly, and knowledgeable staff · Clean, beautiful, and welcoming office environment.
Chautauqua Lake Dental - Dentist, Dental, Teeth
Patients praise: Professional, caring, and patient staff · Beautiful, clean, and state-of-the-art facility.
Comparing your options?
Browse other Orthopedics clinics, or filter by state and specialty to compare patient ratings.