Charlotte Surgery Center Wendover
Ambulatory Surgical Centers • Charlotte, NC
Ratings by platform
- Birdeye: 3.5/5 (186 reviews)
- The Leapfrog Group
What patients say
Patients praise
- Professionalism and cleanliness of facilities
- Positive experiences with skilled surgeons and successful surgical outcomes
- Convenience of same-day recovery and ability to return home quickly
- High patient willingness to recommend specific facilities
Common complaints
- Billing and reimbursement disputes, including difficulty obtaining refunds for overpayments
- Frustration with lack of price transparency prior to scheduling
- Concerns regarding staff communication, bedside manner, and perceived lack of post-operative support
- Complaints about patient-unfriendly policies, such as demands for pre-payment
In patients' words
"We received our EOB from our insurance and the surgery center owes us $738.58 yet they refuse to reimburse. I call every month and speak with the billing manager. Yet they continue to hold on to our money. Very frustrating. This is unethical."
— Birdeye review for Charlotte Surgery Center"Prime example of a private equity owned facility that only cares about $$$. I wish I could give a positive review because the doctors are great, but the surgery center has the least patient friendly policies I’ve ever encountered."
— LocalityBiz review for SouthPark Surgery Center"The staff was incredibly professional and friendly... It’s remarkable how different this experience was compared to my hip surgery 18 years ago. At the surgery center [for my knee], they had me on my feet right away."
— OrthoCarolina blog post about Matthews Surgery CenterMore clinics in Charlotte
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