Outpatient Surgery Centers in North Carolina - Novant Health
Ambulatory Surgical Centers • Charlotte, NC
Ratings by platform
- Leapfrog Group: 91%-99% top box scores on Leapfrog CAHPS surveys for patient experience indicators across specific outpatient surgery centers (thousands of annual discharges reported per facility)
- Birdeye and ObesityHelp: 5.0/5.0 stars (multiple practices) (29 and 157 reviews respectively)
- Better Business Bureau: 1.26/5 stars (149 complaints over 3 years)
What patients say
Patients praise
- high facility performance scores and safety ratings
- attentive and professional medical staff and nursing teams
- clear communication from many surgeons and clinical teams
- clean, well-organized facilities with efficient scheduling
Common complaints
- billing transparency and aggressive collection practices
- inconsistent bedside manner among some providers
- occasional delays in post-operative care communication
In patients' words
"I honestly had the best experience with this practice! Dr. Bohmer was my surgeon and him and his team took amazing care of me throughout the entirety of my surgical journey."
— Birdeye review for Novant Health Minimally Invasive GYN Surgery"Warning: do not use Novant Hospital or you will be subjected to overbilling with no explanation and nobody to contact."
— BBB customer complaint regarding Novant Health, Inc.More clinics in Charlotte
What is an Ambulatory Surgery Center?
Patients praise: Professionalism and cleanliness of facilities · Positive experiences with skilled surgeons and successful surgical outcomes.
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