Adult Primary Care - NEW Health Center
Primary Care • Charlestown, MA
Ratings by platform
- Postcard.inc: 3.5/5 (32 reviews)
- Nutrifinder.net: 2.8/5 (51 reviews)
- Birdeye: 3.4/5 (38 reviews)
What patients say
Patients praise
- Some patients report long-term satisfaction with providers (25+ years).
- Positive experiences specifically within the dental department.
- Individual staff members noted for being friendly and professional.
Common complaints
- Challenges with administrative and billing processes, including insurance registration errors and billing disputes.
- Reports of poor continuity of care and difficulty with follow-ups.
- Concerns regarding staff communication, professionalism, and responsiveness to patient inquiries.
- Issues with prescription management and pharmacy delays.
In patients' words
"My doctor is stretched across multiple locations, leaving non-medical staff to handle patient care while she just signs off. Follow-ups are poor, and continuity of care is basically nonexistent."
— Nutrifinder.net / Postcard.inc"I've been coming to NEW for over 25+ years. The doctors and nurses in charge of my care are exceptional. My issue is with prescriptions sent to the pharmacy. There's always a problem with them being in limbo for extraordinarily long times."
— Nutrifinder.netMore clinics in Charlestown
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