Valley View Health Center
Primary Care/Internal Medicine • Centralia, WA
Ratings by platform
- Yelp: 2.1 out of 5 stars (Yelp) (~18-19 reviews)
- Google Reviews (cited via Nursa): 4.20 out of 5 stars (582 reviews)
What patients say
Patients praise
- Friendly, helpful front desk staff and nursing team
- Compassionate and thorough care from specific providers, such as Dr. Jacob Massarelli
- Generally professional and patient-centric atmosphere
- Convenient services like an on-site pharmacy
Common complaints
- Long wait times for appointments and walk-in services
- Concerns regarding staff behavior and perceived lack of empathy (e.g., being treated as a drug seeker)
- Difficulty in scheduling follow-up appointments promptly
In patients' words
"The male PA that I was seen by was hostile from the moment he walked in the room and acted as if I was a drug seeker instead of someone that had been sick for 25 straight days."
— MapQuest user review"Yes, it can take a sometimes longish waiting time till you're seen. But I've been there many times and I have always received very caring, friendly and professional service."
— MapQuest user review from Seth R.More clinics in Centralia
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