Providence Centralia General Surgery
General Surgery • Centralia, WA
Ratings by platform
- US News, WebMD, Healthgrades, Vitals: Typically range from 4 to 5 stars for individual surgeons; hospital-wide patient experience score is 3/5 (Varies by doctor (e.g., Dr. Yan 544 reviews, Dr. Oatfield 85 reviews, Dr. Thakker ~175 reviews, Dr. Lucas 10 reviews))
What patients say
Patients praise
- High levels of patient satisfaction with surgeons' professionalism, kindness, and bedside manner
- Consistent praise for nursing staff for being compassionate and attentive
- Many successful surgical outcomes, particularly with procedures like gallbladder removal and hernia surgery
- Patients often describe the office staff as professional and accommodating
Common complaints
- Occasional reports that physicians do not spend sufficient time explaining medical details or procedures
- Mixed feedback regarding hospital-wide responsiveness and facility cleanliness
- Specific complaints regarding post-surgical pain management and communication during recovery
In patients' words
"Very happy with all my contacts with Dr. Thakker. He was called In to assess my need for surgery while I was In the ER... Very Happy with all contacts with Dr. Thakker and would highly recommend him."
— WebMD/Vitals review of Dr. Atul Thakker"I had my gallbladder removed from Dr. Yan about a month ago... the nurses were amazing! I wasn’t allowed to have a guest because of the covid regulations but they went above and beyond to make me feel comfortable."
— Review on a-better-place.com"Dr. Lucas has treated me with great concern and empathy. She made me feel safe snd truly cared about... I've never had a doctor who made me feel so cared about."
— Healthgrades review of Dr. Kathryne LucasMore clinics in Centralia
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Patients praise: Highly skilled and knowledgeable surgeons · Compassionate and attentive bedside manner.
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Patients praise: Highly rated orthopedic podiatry/specialist care with frequent mentions of kindness and caring bedside manner · Good appointment experience reported (e.g., being squeezed in due to pain; minimal waiting).
Pulmonology - Quincy Medical Group
Patients praise: Professionalism and clinical competence · Effective listening and patient-centered communication.
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Patients praise: Kind, courteous, and caring bedside manner · Thorough explanations and detailed care plans.
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