General Surgery Clinic
General Surgery • Centralia, WA
Ratings by platform
- Providence.org: 4.8/5 (134 ratings (Providence Centralia General Surgery aggregate))
- Healthgrades (Dr. Kathryne Lucas): 5.0/5 (10 ratings)
- Trustburn (Surgery Center of Centralia): 4.1/5 (10 reviews)
What patients say
Patients praise
- Compassionate, kind, and empathetic bedside manner
- Skilled and knowledgeable surgical care
- Professional, friendly, and efficient staff members
- Clear explanations of procedures and outcomes
- Strong patient trust and confidence in surgical outcomes
- Clean and well-maintained facilities
Common complaints
- Difficulty navigating facility or finding the correct entrance
- Communication issues with phone systems/automated prompts
- Some reports of administrative negligence or scheduling frustrations
- Occasional feedback that some providers may not spend extensive time explaining details
In patients' words
"I wasn’t allowed to have a guest because of the covid regulations but they went above and beyond to make me feel comfortable. The whole experience was amazing, I have healed up perfectly."
— A Better Place (Providence Centralia Hospital)"Dr. Lucas has treated me with great concern and empathy. She made me feel safe and truly cared about... I've never had a doctor who made me feel so cared about."
— Healthgrades (Dr. Kathryne Lucas)"They have arrows and signs, but they don't point the right way, they just led me to a completely different place. This should be your last option for hospitals."
— A Better Place (Providence Centralia Hospital)More clinics in Centralia
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