SSM Health Medical Group
General Medical Practice • Centralia, IL
Ratings by platform
- SSM Health Official Site (Provider: Alicia Davis, APRN-CNP): 4.6 out of 5 stars (based on 71 ratings) (23 reviews)
- SolvHealth (Express Clinic): 3.0 out of 5 stars (1 review)
What patients say
Patients praise
- Providers described as personable, knowledgeable, and caring
- Good communication and thorough explanations from some clinicians
- Patients feeling comfortable and supported during appointments
Common complaints
- Long wait times for appointments and in the emergency room
- Concerns about staff professionalism and friendliness (rude or harsh communication)
- Difficulty with scheduling and administrative processes
- Criticism of care quality and perceived lack of attention from providers
- Inconsistencies in behavioral health services and treatment continuity
In patients' words
"Takes a while to get things scheduled."
— SSM Health Official Site"Very friendly, courteous to my concerns, very knowledgeable, goes the extra mile in dealing with the insurance company."
— SSM Health Official Site"The provider seem to be nice and accommodating, but the receptionist was rude and hateful."
— SolvHealth"Used to be a great place for help. But now it’s difficult to get an appointment... They also can’t seem to keep any psychiatric doctors long enough."
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