Drug & Alcohol Treatment Program in Carbondale, IL | Gateway
Rehabilitation • Carbondale, IL
Ratings by platform
- Birdeye: 3.9 out of 5 stars (109 reviews)
- StartYourRecovery.org: 4 out of 5 stars (107 reviews)
- Addiction Resource: 8.4 out of 10
- Addiction Helpline America: 4.0 out of 5 stars (99 reviews)
What patients say
Patients praise
- Compassionate and caring staff members
- Effective addiction recovery and personal progress reported by some clients
- Strong sense of community and peer support
- Structured environment beneficial for early recovery
Common complaints
- Reports of rude or unprofessional staff behavior
- Concerns regarding facility atmosphere and environment
- Difficulty with communication and responsiveness
- Mixed experiences with program structure and effectiveness
In patients' words
"She didn’t coddle me. She told me what I needed to hear, not what I wanted to hear. At the time I didn’t love her for it, but now I’m so grateful."
— Gateway Foundation Recovery Story"As a client, I did not feel welcomed in this environment. The nurse manager was rude and did not treat people with kindness or respect."
— Birdeye Review"The staff is great, & I learned a lot about the disease of addiction. They took me to 12 step meetings from 2 fellowships which gave me the opportunity to choose the program best suited for me."
— FindRehabCenters.org Review"Please please do not go here. I’ve had the worst experience of my life there. This doesn't prepare you for anything to stay sober or survive in the environment that caused you to be there in the first place."
— FindRehabCenters.org ReviewMore clinics in Carbondale
Hal Lewis, MD
Patients praise: Courteous and professional demeanor · Thorough and clear explanations of treatments.
Hal Lewis, MD | Southern Illinois Healthcare
Patients praise: thoroughness · courtesy and professionalism.
Psychiatrists and Psychiatric Nurses in Carbondale, IL
Patients praise: Providers described as patient, attentive, and good listeners · Appreciation for providers who do not judge and offer sound guidance.
Cancer Care | Southern Illinois Healthcare
Patients praise: High patient satisfaction ratings specifically for the SIH Cancer Institute and providers (often around 4.8-4.9 out of 5) · Descriptions of staff as friendly, caring, and professional in many positive reviews.
Dr. Kelli Webb
Patients praise: Patients frequently describe her as caring, professional, and friendly · Many reviews praise her surgical outcomes and skills.
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