Shawnee Health, Behavioral Health

Patients praise

• Some patients report positive experiences with specific providers who are described as caring, attentive, and good listeners
• Friendly and professional staff in certain departments, such as OB/GYN
• Valued as a community-focused, accessible provider for families and general medical needs

Common complaints

• Poor administrative and scheduling management, including late cancellations and failure to return calls
• Complaints about perceived lack of empathy, poor bedside manner, or rude staff/providers
• Specific concerns regarding facility environment (e.g., odors in waiting area)
• Frustration with new patient intake processes and emergency availability