Heartland Plastic & Hand Surgery
Plastic Surgery • Carbondale, IL
Ratings by platform
- Birdeye: 4.7/5 (181 reviews)
- Vitals: 3.7/5 (9 reviews)
- Healthgrades: 4.7/5 (29 reviews)
What patients say
Patients praise
- Professional and knowledgeable care
- Satisfactory surgical results, particularly in reconstructive cases
- Friendly and accommodating office staff
- Thorough explanations of treatment plans
- Efficient and comforting patient experiences
Common complaints
- Reports of feeling rushed during appointments
- Occasional dissatisfaction with communication or bedside manner
- Negative reviews concerning surgical outcomes and post-operative experiences (specific to certain providers)
- General complaints regarding hospital staff rudeness or lack of empathy (not specifically limited to plastic surgery)
In patients' words
"We have had positive experiences at the SIH Medical Group Plastic & Reconstructive Surgery. Welcoming, accommodating, clean, and thorough. Thank you for such a great, comforting experience."
— Birdeye Review"She rushed me never asked if I had questions, came in and out. Worse experience."
— Vitals Review of Dr. Kelli Webb"Do Not Go To This Doctor For Any Kind Of Plastic Surgery....I'm Scarred Up For Life And Feel Cheated Out Of My Money."
— Vitals Review of Dr. Clifford L. ColemanMore clinics in Carbondale
Hal Lewis, MD
Patients praise: Courteous and professional demeanor · Thorough and clear explanations of treatments.
Dr. Kelli Webb
Patients praise: Patients frequently describe her as caring, professional, and friendly · Many reviews praise her surgical outcomes and skills.
Hal Lewis, MD
Patients praise: thoroughness · courtesy and professionalism.
Psychiatrists and Psychiatric Nurses in Carbondale, IL
Patients praise: Providers described as patient, attentive, and good listeners · Appreciation for providers who do not judge and offer sound guidance.
Southern Illinois Healthcare
Patients praise: High patient satisfaction ratings specifically for the SIH Cancer Institute and providers (often around 4.8-4.9 out of 5) · Descriptions of staff as friendly, caring, and professional in many positive reviews.
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