Family Medicine | Southern Illinois Healthcare
Family Medicine • Carbondale, IL
Ratings by platform
- SIH Official Provider Pages (Press Ganey): 4.7-4.9/5 (Provider-specific average) (Hundreds of ratings across various providers)
- Birdeye (SIH Center for Medical Arts): 3.6/5 (131 reviews)
- Facebook: 78% recommend (273 reviews)
What patients say
Patients praise
- High ratings for individual primary care providers (often 4.7-4.9 range)
- Welcoming and friendly atmosphere in many clinical settings
- Perceived competence and professionalism of doctors and PAs
- Helpful and informative website/patient portal resources
- Quality bedside manner and clear communication from specific physicians
Common complaints
- Long wait times, particularly in emergency departments
- Billing and insurance processing disputes
- Perceived lack of empathy or poor bedside manner from some staff
- Communication issues regarding appointments and follow-up care
- Complaints about administrative staff professionalism
In patients' words
"Words express how very compassionate and caring Dr. Korte has been to me and my family. He took such excellent care of my husband and myself for years. Anyone under his care is so fortunate."
— Birdeye review"Be aware and be prepared to wait 5 hours in the er just to find out that u have a UTI. The wait is horrible... and the staff just sits around laughing and talking to one another rather than checking on patients."
— LocalGuideWorld review"I get a letter in the mail that SIH sent me a letter saying they will turn me into collections if i do not pay the bill full amount after they have seen i have paid last several months."
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