CHA Behavioral Health Urgent Care - Cambridge Health Alliance
Mental Health and Substance Use • Cambridge, MA
Ratings by platform
- Yelp and other review aggregators (General CHA/Urgent Care): 1.9/5 (General CHA facility) to 3.0/5 (CHA Urgent Care) (80 (General) to 50+ (Urgent Care sites))
What patients say
Patients praise
- Attentive care noted by some patients in initial visits
- Accessible walk-in service for mental health and substance use needs
- Coordinated crisis services and assessments provided on-site
Common complaints
- Reports of rude intake staff
- Dissatisfaction with the quality of psychiatric care provided
- Concerns regarding follow-up and long-term care accessibility
- Frustration with perceived lack of effective assistance for patients in crisis
In patients' words
"I went there with so much hope to re start my life... The woman who checked me in is just plain rude and wouldn't let me finish explaining why I was there... I'm currently waiting for an appointment with a social worker. I'm seriously hoping my time isn't wasted."
— LocalityBiz Patient Review"Urgent Care psychologist was very attentive my first visit. I can only give four stars because they do not have long term therapists who take my insurance."
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