St. Joseph's Hospital - WVU Medicine
Internal Medicine • Buckhannon, WV
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 5 out of 5 stars (based on 239 patient surveys) (239 surveys reported on CMS HCAHPS data)
- My Caring Plan: 6.2 out of 10 (based on aggregated web reviews) (64 reviews (aggregated))
What patients say
Patients praise
- High patient recommendation rates in official surveys, with some sources citing an 80-92% willingness to recommend the facility
- Positive feedback regarding nurse communication, cleanliness, and the quietness of the hospital environment
- Instances of efficient registration and satisfactory care for routine or planned surgical procedures
- Some patients comparing the level of care favorably to larger facilities
Common complaints
- Complaints regarding long emergency room wait times and perceived lack of attention to patient concerns
- Dissatisfaction with communication and responsiveness, including reports of dismissive staff behavior
- Individual reports of medical complications (e.g., post-procedural infections) and frustration with the handling of these issues
- Criticism regarding aggressive billing/collections practices and bedside manner of certain providers
In patients' words
"The level of care I received was that of a much larger hospital. Registration was quick and easy. The hospital is very clean and the wait time was reasonable for a surgical procedure."
— LocalityBiz reviewer"My teenage son visited Er after midnight for chest pain... Bedside manner was horrible... very very disappointed at the lackadaisical performance and condescending tone."
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