St. Joseph's Hospital
Internal Medicine • Buckhannon, WV
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 5/5 (239 reviews)
- My Caring Plan (64 reviews)
What patients say
Patients praise
- High patient recommendation rates in official surveys, with some sources citing an 80-92% willingness to recommend the facility
- Positive feedback regarding nurse communication, cleanliness, and the quietness of the hospital environment
- Instances of efficient registration and satisfactory care for routine or planned surgical procedures
- Some patients comparing the level of care favorably to larger facilities
Common complaints
- Complaints regarding long emergency room wait times and perceived lack of attention to patient concerns
- Dissatisfaction with communication and responsiveness, including reports of dismissive staff behavior
- Individual reports of medical complications (e.g., post-procedural infections) and frustration with the handling of these issues
- Criticism regarding aggressive billing/collections practices and bedside manner of certain providers
In patients' words
"The level of care I received was that of a much larger hospital. Registration was quick and easy. The hospital is very clean and the wait time was reasonable for a surgical procedure."
— LocalityBiz reviewer"My teenage son visited Er after midnight for chest pain... Bedside manner was horrible... very very disappointed at the lackadaisical performance and condescending tone."
— LocalityBiz reviewerMore clinics in Buckhannon
Community Care of Buckhannon
Patients praise: praise for medical providers, physicians, and nurses for being professional and compassionate · strong patient experience ratings in official CMS surveys for the local hospital.
Buckhannon Family Dental
Patients praise: Praised patient-first care and compassionate communication (Dr. Joshua Henzler) · Use of humor/great personality reported to ease dental anxiety (Dr. Joshua Henzler).
Kroger Pharmacy
Patients praise: Staff described as extremely nice and caring · Pharmacist identified by name as wonderful and helpful.
PromptCare
Patients praise: Many patients report positive experiences with doctors, nurse assistants, and X-ray technicians · Strong ratings for nurse and doctor communication in official satisfaction surveys.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other Internal Medicine clinics, or filter by state and specialty to compare patient ratings.