WVU Medicine St. Joseph's Hospital to reopen PromptCare ...
Urgent Care • Buckhannon, WV
Ratings by platform
- Birdeye: 3.1/5 (90)
- Momentary (based on CMS HCAHPS): 5/5 (239)
- My Caring Plan: 6.2/10 (64)
What patients say
Patients praise
- Many patients report positive experiences with doctors, nurse assistants, and X-ray technicians
- Strong ratings for nurse and doctor communication in official satisfaction surveys
- Cleanliness and quietness of the hospital environment rated highly in some surveys
- High percentage of patients (80-92%) expressing willingness to recommend the hospital
Common complaints
- Unfriendly, dismissive, or rude front desk staff reported by some patients
- Long wait times in the emergency department
- Concerns regarding financial and billing practices, including aggressive collections
- Perceived inadequacy in communication and responsiveness to patient needs
- Occasional issues with nursing responsiveness and hospital facility maintenance
In patients' words
"The Dr. is great, in fact awesome, the Nurse assistant is awesome, the X-ray tech is incredibly kind and professional, what a great team!!!!! The issue is the front desk. They are unfriendly, unkind, borderline rude."
— Birdeye ReviewMore clinics in Buckhannon
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