St. Joseph's Hospital
Family Medicine • Buckhannon, WV
Ratings by platform
- Birdeye (St Joseph's Hospital) (90 reviews)
- U.S. News (St. Joseph's Hospital of Buckhannon)
- Momentary Labs / CMS HCAHPS aggregate: 5/5 (239 reviews)
- My Caring Plan (community review score) (64 reviews)
What patients say
Patients praise
- Strong nurse communication and staff responsiveness (CMS HCAHPS-derived strengths)
- Clean environment
- Quieter atmosphere
- High patient willingness to recommend (U.S. News)
- Positive experiences described in individual reviews (e.g., “Very happy with our visit”)
Common complaints
- Low/negative overall review sentiment on at least one platform (e.g., 3.1 rating)
- Reported delays and cancellations for procedures
- Emergency room concerns (left unattended/not placed safely, long wait times)
- Concerns about communication/responsiveness
- Financial handling/collections criticized
- Medical opinions/diagnostics questioned
In patients' words
"“Just had a telehealth visit for my daughter… Very happy with our visit”"
— Birdeye review excerpt"“Now, this is my health and life… Prescription still wasn’t filled.”"
— Birdeye review excerptMore clinics in Buckhannon
Buckhannon Family Dental
Patients praise: Praised patient-first care and compassionate communication (Dr. Joshua Henzler) · Use of humor/great personality reported to ease dental anxiety (Dr. Joshua Henzler).
Kroger Pharmacy
Patients praise: Staff described as extremely nice and caring · Pharmacist identified by name as wonderful and helpful.
Community Care of Buckhannon
Patients praise: praise for medical providers, physicians, and nurses for being professional and compassionate · strong patient experience ratings in official CMS surveys for the local hospital.
PromptCare
Patients praise: Many patients report positive experiences with doctors, nurse assistants, and X-ray technicians · Strong ratings for nurse and doctor communication in official satisfaction surveys.
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