Branford, CT: Internists: : Internal Medicine of Greater New Haven
Internal Medicine • Branford, CT
Ratings by platform
- Official Website (Internal Medicine of Greater New Haven): 4.72 out of 5 stars (65 reviews)
- Tebra: 4.9 out of 5 stars (53 reviews)
What patients say
Patients praise
- Compassionate and thorough care from some providers
- Effective communication and explanation of health plans by doctors
- Helpful staff interactions reported by some patients
Common complaints
- Poor customer service in the billing department
- Difficulty communicating with providers via patient portal
- Frequent appointment cancellations or rescheduling by the practice
- Long hold times when calling the office
- Lack of follow-up regarding test results
- Reports of dismissive or condescending staff/providers
In patients' words
"Dr. Papernik was compassionate, intelligent and caring. I can’t say enough about him. He actively listened to my concerns..."
— Official Website Testimonial"This is the worst medical office Ive ever been in. The right hand doesnt know what the left hand is doing. You never get to speak to your doctor..."
— Chamber of Commerce Review"8 months out from initial visit and 4 weeks from second, I’m done. I’ll go to an urgent care center or the ER if I need to rather than go back to IMGNH. This is unacceptable health care."
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