Chestnut Health Systems | Providing Quality Health Care
Substance Use Treatment • Bloomington, IL
Ratings by platform
- Birdeye: 3.3/5 (34)
- Drugabuse.com/Detox.net: 2.4/5 (22)
- Rehab.com: 3.24/5 (59)
What patients say
Patients praise
- Compassionate and skilled individual staff members
- Integrated, whole-person care approach (combining primary, mental health, and substance use services)
- Accessible support services, including transportation assistance and case management for those on public assistance
- Effective, life-saving outcomes for some patients
Common complaints
- Long wait times for appointments and assessments
- Unresponsive communication, including difficulty reaching staff and unreturned calls
- Perception of incompetence or poor quality of care by some patients
- Frustration with administrative or logistical issues such as prescription renewals or prior authorizations
- Reports of feeling unheard, unsupported, or mistreated during care
In patients' words
"This place is a joke!! I was the first one and only one in the door sat 3 hours by myself in the waiting area before I was even seen for a simple assessment!!"
— Drugabuse.com/Detox.net"Tara is a phenomenal provider at Chestnut Health Systems. What sets her apart is her combination of deep knowledge and genuine empathy. She is patient ..."
— Yelp"I liked the [service], they ran the necessary tests to diagnose me properly and then gave me the most accurate treatment. My psychiatrist was great, and the staff was always kind."
— Rehab.comMore clinics in Bloomington
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