Lourdes Hospital Palliative Care - Guthrie.org
Palliative Medicine • Binghamton, NY
Ratings by platform
- Vivian Health: 3.2/5 stars (33 reviews)
What patients say
Patients praise
- Compassionate and caring individual staff members and doctors
- Effective and thorough care for specific medical needs in some departments like breast care and surgery
- Positive experiences with specific providers who listen to patients
- Efficient registration and front-desk processes in certain specialty offices
Common complaints
- Long wait times and difficulty scheduling appointments by phone
- Concerns regarding billing practices and administrative communication
- Perceived lack of attentiveness or information in the emergency department for some patients
- Some patients feel brushed off or abandoned during follow-up or non-emergency care
- Specific reports of discriminatory behavior or bullying in a workplace context
In patients' words
"Palliative Care provides a much needed resource... We know that Palliative Care is here to tie our anchor to in the chaos of cancer crisis. Thank you."
— LocalityBiz (Palliative Care patient)"Was In Emergency Room for 8 hours with my Mother. First hour very attentive staff, Last 7 awful , had to seek out staff to find a Dr to ask questions or find out any information."
— LocalityBiz (Emergency Department experience)"They do seem to have serious problems with their billing, and they are very aggressive about it, and they are regularly wrong."
— Reddit (Community discussion)"It’s so hard these days to find an entire team that actually listens. From the first phone call through my entire appointment everyone takes the time and has the patience to listen to you which is rare."
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