Gastroenterology - Androscoggin Valley Hospital
Gastroenterology • Berlin, NH
Ratings by platform
- Momentary (based on CMS HCAHPS): 4/5 (101 reviews)
- NH Health Cost Quality Metrics
What patients say
Patients praise
- Consistently high ratings for hospital cleanliness
- Strong performance in nurse-patient communication scores (generally above state/national averages)
- Good staff responsiveness in meeting patient needs
- Generally favorable overall hospital patient satisfaction ratings (approx. 4 out of 5 stars)
Common complaints
- Concerns regarding staff rudeness and lack of helpfulness in administrative/check-in processes
- Specific complaints about physician time management and communication (rushing patients)
- Reports of difficulty navigating the facility and locating appointments
In patients' words
"Rude and can't read charts. In a big hurry to see next patient. Avoid her at all costs."
— Healthgrades review (dated June 10, 2026) regarding a provider at the facility"I would rather drive two plus hours to Manchester because at least there I will not be treated like trying to get myself healthy is a burden on everyone in the hospital."
— MedicalRecords.com patient testimonialMore clinics in Berlin
Granite State Gastroenterology
Patients praise: Professional and friendly staff in some interactions · Thorough care and clear instructions from certain providers (e.g., Stephanie Lynch, PA-C).
Pleasant Street Clinic
Patients praise: Appreciation for clinical staff and providers' bedside manner · Successful relationship-driven chronic disease management.
Audiology
Patients praise: High professional competence and expertise of medical and technical staff · Friendly, empathetic, and respectful patient interaction.
Primary Care/Family Medicine - Androscoggin Valley Hospital
Patients praise: Strong ratings for cleanliness and facility upkeep · Generally positive feedback regarding nurse communication.
Androscoggin Valley Dental
Patients praise: welcoming and friendly environment · attentive and professional staff.
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