Gastroenterology - Androscoggin Valley Hospital
Gastroenterology • Berlin, NH
Ratings by platform
- Momentary (based on CMS HCAHPS): 4 out of 5 stars (101 patient surveys (aggregated))
- NH Health Cost Quality Metrics: 8 out of 10 rating (inferred from patient experience index) (N/A)
What patients say
Patients praise
- Consistently high ratings for hospital cleanliness
- Strong performance in nurse-patient communication scores (generally above state/national averages)
- Good staff responsiveness in meeting patient needs
- Generally favorable overall hospital patient satisfaction ratings (approx. 4 out of 5 stars)
Common complaints
- Concerns regarding staff rudeness and lack of helpfulness in administrative/check-in processes
- Specific complaints about physician time management and communication (rushing patients)
- Reports of difficulty navigating the facility and locating appointments
In patients' words
"Rude and can't read charts. In a big hurry to see next patient. Avoid her at all costs."
— Healthgrades review (dated June 10, 2026) regarding a provider at the facility"I would rather drive two plus hours to Manchester because at least there I will not be treated like trying to get myself healthy is a burden on everyone in the hospital."
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