Primary Care/Family Medicine - Androscoggin Valley Hospital
Primary Care • Berlin, NH
Ratings by platform
- CMS HCAHPS Survey via Momentary Labs: 4/5 (101 reviews)
- Healthgrades
- US News/Press Ganey: 5/5 (327 reviews)
What patients say
Patients praise
- Strong ratings for cleanliness and facility upkeep
- Generally positive feedback regarding nurse communication
- Individual family medicine providers (e.g., Dr. Michael Creppy, Dr. Arthur Ruediger) receive high patient praise for attentiveness and listening skills
- Good staff responsiveness in many patient interactions
Common complaints
- Variable doctor communication ratings
- Reports of difficulty navigating hospital appointments and finding staff assistance
- Some patients perceive the facility as having limited capabilities for complex cases
- Concerns regarding staff responsiveness in specific administrative scenarios
In patients' words
"Dr. Ruediger was very attentive and explained everything during my visit. He kept me comfortable and relaxed."
— Androscoggin Valley Hospital Provider Page"Dr. Creppy is a very caring doctor who is intent upon listening to your every concern. He truly cares about me and wants to see me get better..."
— Healthgrades"I would rather drive two plus hours to Manchester because at least there I will not be treated like trying to get myself healthy is a burden on everyone in the hospital."
— MedicalRecords.comMore clinics in Berlin
Audiology
Patients praise: High professional competence and expertise of medical and technical staff · Friendly, empathetic, and respectful patient interaction.
Androscoggin Valley Dental
Patients praise: welcoming and friendly environment · attentive and professional staff.
Granite State Gastroenterology
Patients praise: Professional and friendly staff in some interactions · Thorough care and clear instructions from certain providers (e.g., Stephanie Lynch, PA-C).
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